Política de reembolso
RETURN & REFUND POLICY
Last updated: August 15, 2026
At Avenzza, we want you to be satisfied with your purchase. We offer a 30-day voluntary return policy for eligible products, subject to the terms below and any mandatory consumer rights that apply in the country or region where your order was placed.
This policy applies to orders shipped worldwide.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right, warranty, cancellation right, refund right, or other protection that cannot legally be excluded under applicable law.
Where mandatory local law provides rights that are more favorable than this policy, those legal rights will apply.
1. 30-DAY RETURNS
You may request a return within 30 days from the date your order is delivered.
To qualify for our voluntary 30-day return policy, the item should:
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Be unused and in its original condition.
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Be returned with its original packaging and accessories, when applicable.
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Not have been damaged after delivery.
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Include valid order information or proof of purchase.
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Be returned within the applicable return period.
Certain products may be subject to additional legal or safety restrictions and may not be eligible for voluntary returns where permitted by applicable law.
2. HOW TO REQUEST A RETURN
Before sending any item back, please contact us at:
Please provide your order number and explain the reason for your return.
If appropriate, we may request photographs or other information to evaluate the condition of the product.
Please do not send a return to the sender's address, manufacturer, warehouse, or any other address unless we have specifically provided you with return instructions.
After your return request has been reviewed, we will provide the appropriate return instructions and return address.
3. RETURN SHIPPING COSTS
For voluntary returns because you changed your mind, ordered the wrong item, or no longer want the product, the customer is responsible for the return shipping costs, unless applicable law requires otherwise.
If the product is defective, damaged upon arrival, incorrect, or otherwise does not conform to the order, please contact us before returning the item.
Where required by applicable law, we will provide the appropriate remedy and cover applicable return shipping costs.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered, please contact us at jellydream27@gmail.com as soon as reasonably possible.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging, when applicable.
Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another legally required remedy.
Nothing in this section limits any mandatory warranty or consumer protection rights applicable to your purchase.
5. REFUNDS
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If your refund is approved, the refund will generally be issued to the original payment method.
Please allow additional processing time for your bank, credit card issuer, or payment provider to make the funds available in your account.
Where applicable law requires a refund to be issued within a specific period, we will comply with that requirement.
6. ORIGINAL SHIPPING COSTS
For voluntary returns due to a change of mind, original shipping charges are generally non-refundable, unless applicable law requires otherwise.
If a product is defective, damaged, incorrect, or otherwise subject to a legally required refund, applicable shipping and refund rights will be honored.
7. SALE ITEMS AND DISCOUNTS
Items purchased during a sale, promotion, or with a discount are eligible for returns under the same terms as other products unless the product listing or applicable law clearly provides otherwise.
Sale or discounted pricing alone does not eliminate any mandatory consumer rights.
8. NON-RETURNABLE ITEMS
Certain products may be excluded from our voluntary return policy where permitted by applicable law, including products that are:
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Perishable or likely to expire quickly.
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Personalized or custom-made.
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Sealed products that cannot be returned for health or hygiene reasons after the seal has been opened, where applicable.
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Digital products or downloadable content where applicable law permits exclusion.
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Gift cards, where applicable.
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Products prohibited from return by applicable law.
If a product is legally required to be returnable or refundable in your jurisdiction, the applicable legal right will prevail.
9. INTERNATIONAL ORDERS
We accept orders from customers worldwide.
International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Customers are responsible for providing accurate shipping and delivery information.
10. CUSTOMS REFUSALS AND UNCLAIMED PACKAGES
If an international shipment is refused, abandoned, or returned because the customer fails to pay applicable customs duties, import taxes, or other charges, or because the customer fails to provide information required for delivery, any refund will be handled in accordance with applicable law and the circumstances of the order.
Where permitted by law, reasonable costs incurred by us because of an unclaimed or refused shipment may be deducted from any refund otherwise due.
This provision does not limit any mandatory consumer rights.
11. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order enters fulfillment or shipping.
Once an order has been processed or shipped, cancellation may no longer be possible under our voluntary cancellation policy. However, customers retain any cancellation or withdrawal rights provided by applicable law.
12. STATUTORY CONSUMER RIGHTS
This policy provides a voluntary 30-day return option and does not replace mandatory consumer protection laws.
Depending on where you live, you may have additional rights regarding:
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Cancellation or withdrawal.
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Returns.
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Refunds.
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Defective or damaged products.
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Product warranties.
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Delivery delays.
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Incorrect or non-conforming products.
For example, customers in the European Union may have a statutory 14-day withdrawal period for qualifying online purchases, as well as statutory remedies for defective or non-conforming goods.
Customers in the United Kingdom may also have statutory cancellation rights for qualifying online purchases.
Where mandatory law provides a right or remedy that differs from this policy, the applicable law will prevail.
13. LATE OR FAILED DELIVERY
We make reasonable efforts to ship orders within the delivery timeframe communicated at checkout or on our website.
If we are unable to ship an order within the timeframe promised, or within any timeframe required by applicable law, we will provide the customer with the applicable options, which may include cancellation and a refund.
For U.S. orders, federal rules require online sellers to have a reasonable basis for advertised shipping times and impose additional requirements when an order cannot be shipped within the promised timeframe.
14. RETURN INSPECTION
Returned products may be inspected before a voluntary refund is approved.
We will not use this inspection process to take away any mandatory consumer rights that apply under applicable law.
15. REFUNDS NOT RECEIVED
If you have been notified that your refund was issued but you have not received it:
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Check your bank or payment account.
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Contact your credit card company or payment provider.
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Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, contact us at:
16. CONTACT US
For questions regarding returns, refunds, cancellations, damaged products, or defective products, please contact:
Avenzza
Email: jellydream27@gmail.com